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Terms & Conditions of Use -

Go Directly to Comptition Terms & Conditions

The small print

Company is wholly owned and run by Kanbu Online Enterprises Ltd.


All prices are displayed on the website and include VAT at 20% where applicable.


Payment methods accepted include Paypal, Maestro, Solo, Visa, Visa Electron, Visa Delta and Mastercard. We can also accept Cheque or Postal Order payments from UK customers only. If paying by Cheque or Postal Order please advise in writing your order details, full name, address including full post code, contact telephone number and email address if available. All invoices/receipts will be issued to the cardholder at the cardholders address and will be issued in UK pounds only. Payment may be processed online via the secure SagePay Payment Gateway.

International Orders

Customers outside of the European Community (EC), are responsible for any applicable import duty and/or tax in the country of delivery. For further information please check with your local Customs office or website.

Order Acceptance

Once you have placed an online order you will receive an order confirmation by email. This is for your convenience only and does not constitute the acceptance of your order. That acceptance will be deemed complete when send you another email confirming the dispatch of your item(s).


Delivery prices and approximate delivery times are as stated on the website. Orders are dispatched by DHL or Royal Mail and Orders delivered to outside the EC may be delayed slightly by the destination country's Customs organisation. In the event of delayed delivery, please check with your local Post Office and/or Customs Office before contacting us.

Returns is confident that your new purchase will meet and exceed your expectations. However, in the unlikely event that you are dis-satisfied with your new product you may return it to ourselves for a full refund within 28 days of your purchase date. The item must be unused and condition as new with original packaging. Any returns should be sent at your cost to the following address:

Planet Camping
Unit 2, Old Dairy Court
Burcot Farm
East Stratton
SO21 3DZ
United Kingdom

When returning an item by post, you must obtain a Certificate of Posting from the Post Office which may be requested by us at any time. Please note that these certificates are provided free of charge. On receipt of your returned item, we will then process a refund to your payment method (excluding p&p) providing the above conditions are satisfied.

Faulty Goods

If any product arrives damaged we will replace it free of charge or issue a full refund if preferred. Please contact us within 30 days of your purchase date detailing the problem. Any returns should be sent to the address above.

When returning an item by post, you must obtain a Certificate of Posting from the Post Office in order for us to refund your postage costs. On receipt of your returned item, we will then either exchange your item or process a full refund as appropriate.

Competition Terms and Conditions:

  • Available to UK residents only.
  • Strictly one guess per person.
  • This giveaway will run from *DATE* to midnight on *DATE*. (Subject to change)
  • The winner will be whoever guesses the correct (or nearest) answer. If there are multiple correct guesses (or nearest guesses), the winner will be selected at random.
  • The winner will receive a comment direct from the official Planet Camping Facebook page, and then a direct message from the page or a verified team member. The winner will then be announced on the Planet Camping Facebook page.
  • Winners should contact Planet Camping via Facebook to acknowledge their win within 7 days or the prize may be offered to an alternative winner.
  • The judge's decision is final and no correspondence will be entered into on this matter.
  • If, due to circumstances beyond its control, Planet Camping is unable to provide the stated prize, it reserves the right to award a substitute prize of equal or greater value.
  • We will arrange a suitable delivery time with you for the prize to be delivered.
  • The winner is required to send us images of them enjoying their prize.
  • The prize is non-refundable and no cash alternatives will be provided for this or any other prize.
  • Planet Camping employees, or their families, are not permitted to enter.
  • This contest is in no way sponsored, endorsed, administered, or associated with Facebook. By entering, entrants confirm they are 18+ years of age, release Facebook of responsibility, and agree to Facebook’s terms of use.

Contact Us

If you would like to contact us we can be reached by emailing or Phone 01962 795087